Privacy Policy

Last updated: January 2025

1. Who We Are

Moraira Pest Control ("we", "us", "our") is a pest control business operating in Moraira, Alicante, Spain. Our website is located at www.moraira-pestcontrol.com. We are the data controller responsible for your personal data.

Contact details: Avenida Madrid 14, Moraira. 03724, Moraira, Alicante, Spain. Email: help@morairapestcontrol.com. Phone: 625723331.

2. What Data We Collect

When you use our contact form or enquiry form, we collect the following personal information:

• Full name
• Phone number
• Email address
• Details of your pest problem (pest type, message)
• The page from which you submitted the form

We also collect technical data automatically, including IP addresses and browser information, through standard web server logs.

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry and provide a pest control quote
• Arrange and carry out pest control treatments at your property
• Send follow-up communications related to your service
• Comply with our legal obligations

We do not use your data for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR (Regulation EU 2016/679) and Spain's Ley Orgánica 3/2018 (LOPDGDD):

• Legitimate interest: responding to enquiries you have initiated
• Performance of a contract: when we carry out pest control services
• Legal obligation: where required by Spanish law

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to 3 years.

6. Data Security

We take the security of your personal data seriously. Your data is stored securely using industry-standard encryption. Our contact form data is stored via Supabase, a secure database platform with SSL/TLS encryption.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the data we hold about you
• Right of rectification: you can ask us to correct inaccurate data
• Right of erasure: you can ask us to delete your data in certain circumstances
• Right to restrict processing: you can ask us to limit how we use your data
• Right to object: you can object to our processing your data
• Right to data portability: you can request your data in a portable format

To exercise any of these rights, please contact us at help@morairapestcontrol.com. You also have the right to lodge a complaint with Spain's data protection authority, the Agencia Española de Protección de Datos (AEPD).

8. Cookies

Our website uses only essential technical cookies required for the site to function. We do not use tracking or advertising cookies. By using our website you consent to this limited use of cookies.

9. Third-Party Services

We use Supabase (a cloud database platform) to securely store enquiry form submissions. Supabase processes data in accordance with GDPR. We use Google Fonts to serve web fonts; Google may collect limited technical data. We use Pexels for stock photography hosted externally.

10. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available at this URL. Material changes will be notified on our website.

11. Contact

For any questions about this privacy policy or your personal data, please contact us:

• Email: help@morairapestcontrol.com
• Phone: 625723331
• Address: Avenida Madrid 14, Moraira. 03724, Moraira, Alicante, Spain